The Complaints and Counseling Cell of the
commission processes all the complaints whether received orally, written or
suo-motu under Section
10 of the NCW Act. The complaints
received relate to domestic violence, harassment, dowry, torture, desertion,
bigamy, rape, refusal to register FIR, cruelty by husband, deprivation, gender
discrimination and sexual harassment at work place.
The complaints are dealt with as below:-
The State Commissions, the NGOs and other experts are involved in these efforts.
Investigations by the police are expedited and monitored.
The matters are brought to the notice of various state authorities to
Family disputes are resolved or compromised through counseling.
As per the Sexual Harassment at Work Place (Prevention Prohibition and
Redressal) Act, 2013 the rules made by Central Government in December, 2013 on
the subject and the Criminal Law (Amendment) Act, 2013 every employer is
required to provide for effective complaints procedures and remedies including
award of compensation to women victims. In sexual harassment complaints, the
concerned organisation is urged to expedite cases and the disposal is
For serious crimes, the Commission constitutes an Inquiry Committee which makes
spot enquiries, examines witnesses, collects evidence and submits the report
with recommendations. The implementation of the report is monitored by the NCW.
The Commission has powers to summon the accused, witnesses and records to
Cases falling under following categories are ordinarily not entertained by the
Complaints is illegible or vague, anonymous or pseudonymous;
The complaint is that of frivolous or like nature;
The Complaint relates to civil dispute between the parties such as contractual
rights obligations and the like;
The Complaint relates to service matters not involving any deprivation of
The Complaint relates to labour/industrial disputes not involving any
deprivation of women's rights;
Matter is sub judice before a Court/Tribunal;
The Commission shall not inquire into any matter which is pending before a
State Commission or any other Commission duly constituted under any law for the
time being in force;
The Commission shall not inquire into any matter after the expiry of one year
from the date on which the Act constituting violation or deprivation of Women's
Rights is alleged to have been committed;
Matter already decided by the Commission.